Network Platforms - High Latency to Asia and Australia 25 April 2026 – Incident details

All systems operational

High Latency to Asia and Australia 25 April 2026

Resolved
Degraded performance
Started 4 days agoLasted about 9 hours

Affected

IP Transit

Degraded performance from 6:13 AM to 3:09 PM

General Status IP Transit

Degraded performance from 6:13 AM to 3:09 PM

JB1 - PCCW AS3491

Degraded performance from 6:13 AM to 3:09 PM

Updates
  • Resolved
    Resolved

    Good day,

    The high latency previously observed to some destinations in Asia and Australia has returned to normal levels.

    We will share the RFO, once it becomes available.

    Resolved: 11:25 am

    Kind regards,

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 213ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 234ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms