Network Platforms - JB1-DB1 NLD High Latency 10 May 2025 – Incident details

Experiencing partially degraded performance

JB1-DB1 NLD High Latency 10 May 2025

Resolved
Degraded performance
Started 3 days agoLasted about 5 hours

Affected

National Long Distance

Degraded performance from 8:05 AM to 1:29 PM

DB1 - JB1 Protected

Degraded performance from 8:05 AM to 1:29 PM

DB1 - JB1 - NLD 1 (N3 path) and NTP 1

Degraded performance from 8:05 AM to 1:29 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

    3rd party was conducting a service-affecting maintenance to do urgent permanent repairs of fibres to create stability.

  • Investigating
    Investigating

    Good day,

    We are currently experiencing higher-than-normal latency between Johannesburg and Durban.


    Current Observations:

    Johannesburg to Durban: Latency has increased to 40ms (normal baseline: ~7-9ms)


    The issue has been escalated to the upstream provider to investigate.

    Regards,
    Network Platforms