Network Platforms - Notice history

Experiencing partially degraded performance

Notice history

Jan 2026

High Latency to Asia and Australia
  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 174ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 248ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms

High Latency to Asia and Australia
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 175ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 260ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms

DB1-CT1 NLD Scheduled Maintenance 28/01/26 Planned Maintenance NLD 5
  • Completed
    January 28, 2026 at 4:00 PM
    Completed
    January 28, 2026 at 4:00 PM
    Maintenance has completed successfully
  • In progress
    January 28, 2026 at 3:00 AM
    In progress
    January 28, 2026 at 3:00 AM
    Maintenance is now in progress
  • Planned
    January 28, 2026 at 3:00 AM
    Planned
    January 28, 2026 at 3:00 AM

    Good day,

    Please be advised of the following scheduled maintenance:

    Maintenance Date and Time
    Maintenance Start Time: 2026-01-28 05:00
    Maintenance End Time: 2026-01-28 18:00

    Maintenance Description
    The supplier’s maintenance team will be performing a cutover on the NLD5 section between George and Knysna and relocating the cables away from an active construction site. This route has been damaged twice, and the current temporary joints are above ground and exposed to vandalism.

    Impact Description
    No impact to client services is expected, as traffic will fail over to redundant paths.

    Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za.

    Regards,
    Network Platforms

Voice - Maintenance - 2026-01-26 - Provider Edge Routers - Software Upgrade
  • Completed
    January 27, 2026 at 12:00 AM
    Completed
    January 27, 2026 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    January 26, 2026 at 8:00 PM
    In progress
    January 26, 2026 at 8:00 PM
    Maintenance is now in progress
  • Planned
    January 26, 2026 at 8:00 PM
    Planned
    January 26, 2026 at 8:00 PM

    Good day,

    Schedule: 2026-01-26 22:00:00 - 2026-01-27 02:00:00


    Overview : Voice engineers will be performing upgrades on the secondary set of Provider Edge Routers.


    Impact : Intermittent drops of the VOIP Service can be expected, but all care will be taken to filter traffic 15 minutes prior to starting maintenance on a router to automatically re-route traffic to alternative paths.


    Risk : Medium

    Expected Downtime : 1-2 minutes.

    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - International

    Upstream VOIP POILS

    Regards

    NetworkPlatforms

Increased NLD latency between Johannesburg and Durban
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Good day,

    We are currently experiencing higher-than-normal latency between Johannesburg and Durban.

    Current Observations: Johannesburg to Durban: Latency has increased to 29ms (normal baseline: ~7-9ms)

    Our team is investigating the latency increase in collaboration with our providers.

    Regards,
    Network Platforms

Dec 2025

Increased NLD latency between Johannesburg and Durban
  • Resolved
    Resolved

    Good day

    The fibre break between Pietermaritzburg and Cato Ridge has been repaired and latency between Johannesburg and Durban has returned to normal. The fibre was cut by the Department of Water working in the area.

    Regards

    Network Platforms

  • Identified
    Identified

    Good day

    The increased latency between Johannesburg and Durban is due to a fibre break on our provider's network between Pietermaitzburg and Cato Ridge. The fibre service provider currently has a team on-site that has started arranging spare fibre cabling and has now commenced repairs on the damaged fibre cables.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We are currently experiencing higher-than-normal latency between Johannesburg and Durban.

    Our team is investigating the latency increase in collaboration with our providers.

    Regards,
    Network Platforms

Voice - Maintenance - 2025-12-10 - General server maintenance
  • Completed
    December 11, 2025 at 2:00 AM
    Completed
    December 11, 2025 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    December 10, 2025 at 8:00 PM
    In progress
    December 10, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    December 10, 2025 at 8:00 PM
    Planned
    December 10, 2025 at 8:00 PM

    Schedule: 2025-12-10 22:00:00 - 2025-12-11 04:00:00


    Overview : Upstream Voice engineers will be performing general maintenance on servers.


    Impact : Some services will be unavailable for short moments of time during the maintenance window


    Risk : Low


    Expected Downtime : 5-10 minutes for some services


    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - International

    Upstream VOIP POILS

LD8 (London) - Cogent (AS174) - 10 December 2025 Planned Network Maintenance
  • Completed
    December 10, 2025 at 7:00 AM
    Completed
    December 10, 2025 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    December 10, 2025 at 1:00 AM
    In progress
    December 10, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    December 10, 2025 at 1:00 AM
    Planned
    December 10, 2025 at 1:00 AM

    Dear Customers,

    Please be advised of the following scheduled maintenance :

    Start time: 10-DECEMBER-2025 03:00
    End time: 10-DECEMBER-2025 09:00
    Expected Outage/Downtime: Up to 150 minutes

    Location: London

    Maintenance Description:

    LD8 (London) - Cogent (AS174) will be impacted. The purpose of this work is to apply and activate software module upgrades on code running on the edge routers per the manufacturer's recommendations.

    During this maintenance window, you may experience up to two interruptions on the LD8 (London) - Cogent (AS174) service while the provider completes the maintenance activities. However, due to the complexity of the work, your downtime may be longer. Customers may also see some re-convergence during the maintenance window. Throughout the window, users might occasionally notice a slight increase in latency.

    Our network operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your service after this time, or if you have any questions regarding the maintenance at any point, please contact Customer Support at support@networkplatforms.co.za and refer to this Maintenance Ticket: 190874.

High Latency between Cape Town London
  • Resolved
    Resolved

    Good day

    Latency between Cape Town and London returned to normal at 00:18 this morning. We are still waiting for an incident report from the Providers which will provide the reason for the short latency increase.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good Evening

    We are experiencing higher than normal latency between Cape Town and London. Our Engineers are investigating the issue along with our providers.

    Regards

    Network Platforms

High Latency to Asia and Australia
  • Resolved
    Resolved

    This incident has been resolved.

    We will provide reason for the incident once we receive the feedback from the cable provider.

  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 174ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 193ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms

Nov 2025

JB1-CT1 & JB1-CT2 NLD Increased latency
  • Resolved
    Resolved

    Good Evening

    Latency between Johannesburg and Cape Town is back to normal.

    The latency increase was as a result of a dual failure on our paths. The first on NLD3 between Richmond and Colesburg. The second on NLD6 between Mount Frere and Kokstand resulting in pressure on the remaining paths towards Cape Town.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We are currently experiencing higher-than-normal latency between Johannesburg and Cape Town.

    Our team is investigating the latency increase in collaboration with our providers.


    Current Observations:

    Johannesburg to Cape Town: Latency has increased to 27ms (normal baseline: ~20ms)


    Regards,
    Network Platforms

High Latency to Asia and Australia
  • Resolved
    Resolved

    Good day

    The latency increase was due to one of the segments in the provider's network being taken offline for emergency maintenance. Traffic was re-routed over a longer path. All work has been completed and latency to Asia and down under is back to normal.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Current Observations:

    Johannesburg to Asia: Latency has increased to 175ms (normal baseline: ~116ms)

    Cape Town to Asia: Latency has risen to 195ms (normal baseline: ~135ms)


    We will share any significant updates as soon as they become available.

    Kind regards,

    Network Platforms

Voice - Maintenance - 2025-11-25 - Voice and Data Management Platform System
  • Completed
    November 26, 2025 at 2:00 AM
    Completed
    November 26, 2025 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    November 25, 2025 at 9:00 PM
    In progress
    November 25, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    November 25, 2025 at 9:00 PM
    Planned
    November 25, 2025 at 9:00 PM

    Good day,

    Schedule: 2025-11-25 23:00:00 - 2025-11-26 04:00:00

    Overview : Software Vendor and VOIP engineers will be performing general maintenance on the Voice and Data Management Platform System.

    Impact : Services may be unavailable at certain times during the scheduled maintenance. Every effort will be made to minimise downtime as much as possible.

    Risk : Medium

    Downtime : 15 -30 minutes (intermittent)

    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - International

    Upstream VOIP POILS

    Regards

    Network Platforms

Virtual Office Microwave - JB1 Emergency Change Control Urgent replacement of the Automatic Transfer Switch (ATS)
  • Completed
    November 22, 2025 at 9:00 AM
    Completed
    November 22, 2025 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    November 22, 2025 at 7:00 AM
    In progress
    November 22, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    November 22, 2025 at 7:00 AM
    Planned
    November 22, 2025 at 7:00 AM

    Dear Valued Customer,

    We would like to inform you of an Emergency Change that must be carried out on 22 November 2025. Please note that this activity is unavoidable due to an unexpected equipment failure requiring immediate attention.


    Change Details

    • Scheduled Date: 22 November 2025

    • Change Window: 09:00am – 11:00am

    • Description: Urgent replacement of the Automatic Transfer Switch (ATS)

    • Estimated Downtime per Client: Approximately 2 hours

    Reason for Emergency Change
    The ATS has failed, resulting in the switchover from backup power to Eskom having to be done manually. To prevent further risk to service stability and ensure power redundancy, urgent replacement is required.


    Implementation Plan

    1. Switch off Eskom power

    2. Replace the faulty ATS

    3. Restore Eskom power

    Service Impact

    • Connections to and from the NOC may experience delays during the change window.

    Rollback Plan

    • No backout plan is available due to the nature of the hardware replacement.

    Test Plan

    • Confirm power restoration

    • Verify correct operation of the new ATS

DB1-CT1 NLD Scheduled Maintenance 22/11/25 Planned Maintenance NLD 6
  • Completed
    November 24, 2025 at 3:00 AM
    Completed
    November 24, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    November 22, 2025 at 4:00 AM
    In progress
    November 22, 2025 at 4:00 AM
    Maintenance is now in progress
  • Planned
    November 22, 2025 at 4:00 AM
    Planned
    November 22, 2025 at 4:00 AM

    Good day

    Please be advised of the following scheduled maintenance :

    Maintenance Date and Time

    Maintenance Start Time : 2025-11-22 06:00

    Maintenance End Time : 2025-11-24 05:00

    Maintenance Description

    The supplier maintenance team will be working on the NLD6 services this weekend, testing links to improve this part of the network. They will test one node at a time and will only move on to the next node after confirming that services have been restored.


    Impact Description

    No impact is expected to client services, as traffic will fail over to the redundant paths.

    Should you have any queries, please log a ticket with our support desk by emailing support@networkplatforms.co.za

    Regards

    Network Platforms

Nov 2025 to Jan 2026

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