Network Platforms - Notice history

All systems operational

Notice history

Nov 2024

Liquid Urgent Planned Change scheduled - 23 November 09H00
Scheduled for November 23, 2024 at 7:00 AM – 12:00 PM about 5 hours
  • Planned
    November 23, 2024 at 7:00 AM
    Planned
    November 23, 2024 at 7:00 AM

    Dear Customer,

     

    Please take note of a Liquid Urgent Planned Change scheduled at  Upington(Loop 2 to Loop 4) on the 23rd November 2024 from 09:00 to 14:00 (GMT: +02:00). Transnet Freight Rail Change to Migrate Fibre to the new concrete pole as cable is currently on wooden poles, the wooden poles are constantly getting stolen, and the fibre is currently on the ground which is putting services at risk.

     

    Affected Services:

     

    IMPACT: Services will experience an intermittent 50ms switching hit. 

    Implementation plan

     

    Splice the fibre in new Concrete pole aerial fibre route at km 95 and km 107.

    The NOC will confirm service restoration.

     

    Rollback Plan:

     

    In the event services are not restoring, the technicians will stop the activity temporarily then follow the below:

    Re-test and re-splice any damaged fibres to restore the services.

    Test and confirm with the NOC that all services have restored.

    Clients with protected services will be unaffected by this maintenance.

    If you have any questions regarding this maintenance, please email support@networkplatforms.co.za

    Regards,

    Network Platforms

Voice - Maintenance - 2024-11-19 - General server maintenance - Scheduled
  • Completed
    November 20, 2024 at 2:00 AM
    Completed
    November 20, 2024 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    November 19, 2024 at 8:00 PM
    In progress
    November 19, 2024 at 8:00 PM
    Maintenance is now in progress
  • Planned
    November 19, 2024 at 8:00 PM
    Planned
    November 19, 2024 at 8:00 PM

    Schedule: 2024-11-19 22:00:00 - 2024-11-20 04:00:00

    Overview : Engineers engineers will be performing general maintenance on server(s).

    Impact : Some services will be unavailable for short moments of time during the maintenance window
    Risk : Low
    Expected Downtime : 5-10 minutes for some services

    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - Internal

    Voice - International

    Web Portals and APIs

JB1-CT1 Liquid NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Liquid NLD between JB1 and CT1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Update
    Update

    As per infra team, Power failure at site due to TFR line shutdown. No ETA available on when power will restore.

    Liquid Team escalated to Bidvest to arrange Generator on site. Next update to follow.

  • Identified
    Identified

    Dear Customer,

    Update from Liquid.

    The Services is affected due to a dual failure with the below faults.

    NET5087520 || Liquid Services are impacted due to LIT media down between CPT POP and Worcester at 10:53.

    NET5087526 || Observing power failure at Huawei Koopmansfontein site at 11:04.

    Further updates to follow.

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Liquid NLD connection between JB1 and CT1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Network Platforms Monitoring System Outage (Non-Impacting) - 17 Nov 2024
  • Resolved
    Resolved

    Good day,


    Please note that our monitoring infrastructure is up and running as expected. We can confirm this did not affect any services.


    You may have received notifications that can be ignored.


    If you are experiencing any issues, please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

  • Investigating
    Investigating

    Dear Valued Customers,

    We are currently experiencing a temporary issue with our network monitoring infrastructure. Our engineers are actively working to resolve the problem.

    Important Note: This issue is not impacting any of our services. Your network and applications are functioning normally.

    You may receive some non-critical alerts related to this monitoring outage. These alerts can be safely ignored.

    If you are experiencing any actual service disruptions, please don't hesitate to submit a support ticket at support@networkplatforms.co.za. We apologize for any inconvenience this may cause.

    Thank you for your understanding.

    Sincerely,

    Network Platforms

CT1 DC3_H02 PDU Tripped at Teraco.
  • Resolved
    Resolved

    Dear customers

    Please note Teraco CT1 incident in Cab DC3_H02 A-feed PDU tripped at 15h00 to 16H20.

    Teraco Electrician attended to the issue and restored power to A Feed.


    This incident has been resolved.

    Regards

    Network Platforms Support.

Oct 2024

High Latency to Asia and Australia
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Kind regards,

    Network Platforms

LD8 London Edge router maintenance 31st October 00H01
  • Completed
    October 31, 2024 at 4:00 AM
    Completed
    October 31, 2024 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    October 30, 2024 at 10:00 PM
    In progress
    October 30, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    October 30, 2024 at 10:00 PM
    Planned
    October 30, 2024 at 10:00 PM

    Date: Thursday, October 31, 2024

    Time: 00H01 to 06H00

    Description:

    • The London POP will be reconfigured to use route reflectors, similar to the South African router configuration.

    • AS328832 will be removed, and only AS37497 will be used in London.

    Impact:

    • IP Transit via London may experience brief outages during the reconfiguration process.

    • IP Transit traffic will be rerouted via South Africa breakout during the outage.

    Rollback (if required):

    • Restore configurations

JB1-DB1 Liquid NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Liquid NLD between JB1 and DB1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Liquid NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-DB1 DFA Degraded service
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Good day,

    Start: 29 October 12H45

    We are experiencing latency issues on the link.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards,

    Network Platforms

JB1-DB1 Liquid NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Liquid NLD between JB1 and DB1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Liquid NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Sep 2024

JB1-CT1 Fibreco NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Fibreco NLD between JB1 and CT1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Fibreco NLD connection between JB1 and CT1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-CT1 Fibreco NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Fibreco NLD between JB1 and CT1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Fibreco NLD connection between JB1 and CT1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-DB1 Seacom NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Seacom NLD between JB1 and DB1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Seacom NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-DB1 Openserve East NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Openserve East NLD between JB1 and DB1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Openserve East NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-DB1 Openserve West NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Openserve West NLD between JB1 and DB1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Openserve West NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Sep 2024 to Nov 2024

Next