Network Platforms - Notice history

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Notice history

Dec 2024

High Latency to Asia and Australia
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Upon the latest checking by the Service Provider tier team, the direct path between JNB01 <<>>Asia is down and currently on an alternative path.

    The service provider detected a fibre cut 7km from the Task node at the pier crossing due to a theft attempt. Their Fibre Engineers are currently still verifying the impacted cables, which is taking time due to the large impact of this outage. Further updates to follow.

  • Update
    Update

    The service provider escalated to their Tier 2 team for further investigations of this incident.

  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Kind regards,

    Network Platforms

Maintenance Cape Town Edge Routers - 14th December 00H01 to 06H00
  • Completed
    December 14, 2024 at 4:01 AM
    Completed
    December 14, 2024 at 4:01 AM
    Maintenance has completed successfully
  • Update
    December 14, 2024 at 2:52 AM
    In progress
    December 14, 2024 at 2:52 AM

    All the Cisco ASR edge routers have been swapped out with Juniper's.

    We are busy double-checking all links and services to ensure everything is running as normal.

  • In progress
    December 13, 2024 at 10:01 PM
    In progress
    December 13, 2024 at 10:01 PM
    Maintenance is now in progress
  • Update
    December 13, 2024 at 10:01 PM
    Planned
    December 13, 2024 at 10:01 PM

    Scheduled dates: Saturday 7 December and Sunday 8th December 2024

    Time: 00H01 to 06H00

    We will be replacing the Cisco Edge routers in Cape Town with Juniper's on the 7th and 8th December.

    The plan of action is to physically remove the edge routers in DC3 first and bring the Juniper online and return traffic to it, time permitting, then move on to replace the edge routers in DC1 on the Saturday, or Sunday morning.

    Services affected in Cape Town :

    IP Transit

    National Long Distance

    International Long Distance

    General connectivity in Cape Town DC

    Virtual Datacentre access

    The fallback plan will be to remove the Juniper's and install the Cisco's back in the cabinets.

    If you have any queries regarding this maintenance, please reach out to support@networkplatforms.co.za

  • Planned
    November 23, 2024 at 12:02 PM
    Planned
    November 23, 2024 at 12:02 PM

    Scheduled dates: Saturday 14th December and Sunday 15th December 2024

    Time: 00H01 to 06H00

    Please be advised that the Cape Town Edge router maintenance has been rescheduled to the 14th and 15th of December 2024.

    We will be replacing the Cisco Edge routers in Cape Town with Juniper's on the 7th and 8th December.

    The plan of action is to physically remove the edge routers in DC3 first and bring the Juniper online and return traffic to it, time permitting, then move on to replace the edge routers in DC1 on the Saturday, or Sunday morning.

    Services affected in Cape Town :

    IP Transit

    National Long Distance

    International Long Distance

    General connectivity in Cape Town DC

    Virtual Datacentre access

    The fallback plan will be to remove the Juniper's and install the Cisco's back in the cabinets.

    If you have any queries regarding this maintenance, please reach out to support@networkplatforms.co.za

JB1-DB1 DFA NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the DFA NLD between JB1 and DB1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the DFA NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-DB1 DFA NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the DFA NLD between JB1 and DB1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the DFA NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-CT1 Fibreco NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Fibreco NLD between JB1 and CT1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Update
    Update

    Dear Customer,

    As per latest update from the team, the civil team is on its way and ETA is 1 hour.

    Sincerely apologize for the inconvenience.

    Thank You.

  • Update
    Update

    Dear Customer,

    As per latest update from the team, the team is still working on locating the fault.

    Sincerely apologize for the inconvenience.

    We will share next update shortly.

    Thank You.

  • Identified
    Identified

    Dear Customer,

    According to the latest update , the field team is facing challenges regarding the POF , as SANRAL and the local community at Klip are constructing informal/illegal settlements along the SEACOM route where the disconnect is located .
    However, Seacom is discussing this matter internally , and further investigation is slowed down due to security reasons. Additionally, we are coordinating with the appropriate team.

    Thank you

  • Update
    Update

    Dear Customer,

    Thank you for your patience.

    Please note that according to the latest update available from the field team, technicians are testing the link from the nearest manhole to get the exact location of the fault.

    Please be assured we will keep you posted on the progress of this fault.

    Thank you

  • Update
    Update

    Dear Customer,

    Thank you for your patience.

    We are in constant coordination with the Seacom technician field team , which is still searching for the exact point of failure .
    Please be assured that we will keep you updated with the latest information regarding this outage.

    Thank you .

  • Investigating
    Investigating

    Dear Customer,

    As per the latest update from the Seacom technician, the localization of the exact point is still in progress.
    We will share the next update shortly.

  • Identified
    Identified

    Dear Customer,

    According to the latest update available, technician is localizing the point of failure. Bases on the nature of the fault field team will plan the restoration.
    Please be assured that we will keep you posted with the latest progress on this outage on an hourly basis.

    Thank you

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Fibreco NLD connection between JB1 and CT1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Nov 2024

JB1-CT1 Fibreco NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Fibreco NLD between JB1 and CT1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Fibreco NLD connection between JB1 and CT1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-DB1 Seacom NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Seacom NLD between JB1 and DB1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Seacom NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

High Latency to Asia and Australia
  • Resolved
    Resolved

    Good day

    Latency to Asia and Australia is back to normal. The provider had re-routed the path as they were carrying out emergency maintenance in Northern Kedah, Malysia. Latency returned to normal as the original path was restored after the maintenance.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Kind regards,

    Network Platforms

Liquid Emergency Change scheduled - 24 November 09H30
  • Completed
    November 24, 2024 at 11:30 AM
    Completed
    November 24, 2024 at 11:30 AM
    Maintenance has completed successfully
  • In progress
    November 24, 2024 at 7:30 AM
    In progress
    November 24, 2024 at 7:30 AM
    Maintenance is now in progress
  • Planned
    November 24, 2024 at 7:30 AM
    Planned
    November 24, 2024 at 7:30 AM

    Please take note of a Liquid Emergency Change scheduled at Cape Town on the 24th November 2024 from 09:30 to 13:00 (GMT: +02:00). To replace the faulty RAMAN board at Cape Town POP in Huawei DWDM , services are currently at risk as the channels are very low due to faulty RAMAN.


    IMPACT: Services  will experience an intermittent 50ms switching hit.


     

    Affected Services:

    Liquid NLD JB1-CT1

    Reason for Change:

     

    To replace the faulty RAMAN board at Cape Town POP in Huawei DWDM , services are currently at risk as the channels are very low due to faulty RAMAN.

     

    Implementation Plan

    1. Mark and Label all Existing patch-leads connected to card.

    2. Insert the spare one card.

    3. Connect all Patch-lead back to new card.

    4. Team will check status with new card.

     

    Rollback Plan:

     

    Team will revert the activity.

JB1-CT1 Liquid NLD
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Liquid NLD connection between JB1 and CT1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Oct 2024

High Latency to Asia and Australia
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Good day,

    We're experiencing high latency to some destinations in Asia and Australia.

    This issue has been escalated to the cable provider for further investigation.

    Kind regards,

    Network Platforms

LD8 London Edge router maintenance 31st October 00H01
  • Completed
    October 31, 2024 at 4:00 AM
    Completed
    October 31, 2024 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    October 30, 2024 at 10:00 PM
    In progress
    October 30, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    October 30, 2024 at 10:00 PM
    Planned
    October 30, 2024 at 10:00 PM

    Date: Thursday, October 31, 2024

    Time: 00H01 to 06H00

    Description:

    • The London POP will be reconfigured to use route reflectors, similar to the South African router configuration.

    • AS328832 will be removed, and only AS37497 will be used in London.

    Impact:

    • IP Transit via London may experience brief outages during the reconfiguration process.

    • IP Transit traffic will be rerouted via South Africa breakout during the outage.

    Rollback (if required):

    • Restore configurations

JB1-DB1 Liquid NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Liquid NLD between JB1 and DB1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Liquid NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-DB1 DFA Degraded service
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Good day,

    Start: 29 October 12H45

    We are experiencing latency issues on the link.

    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za

    Kind regards,

    Network Platforms

JB1-DB1 Liquid NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Liquid NLD between JB1 and DB1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Liquid NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Oct 2024 to Dec 2024

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