Network Platforms - Notice history

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Notice history

Jul 2025

Voice - Edge Router updates - 27 July 2025 22:00
Scheduled for July 27, 2025 at 8:00 PM – July 28, 2025 at 12:00 AM about 4 hours
  • Planned
    July 27, 2025 at 8:00 PM
    Planned
    July 27, 2025 at 8:00 PM

    Schedule: 2025-07-27 22H00 until 2025-07-28 02H00

    Engineers will be performing edge router updates.

    Impact : Intermittent connectivity drops can be expected, but all care will be taken to filter traffic 15 minutes prior to starting maintenance on a router to automatically re-route traffic to alternative paths.


    Risk : Medium

    Expected Downtime : 5-10 minutes for some services


    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - Internal

    Voice - International

    Web Portals and APIs

Mail Delivery Issue – cPanel Hosting Platform
  • Resolved
    Resolved

    Good day

    The mail flow issue affecting our cPanel hosting platform has been fully resolved.

    Our engineers identified a corrupted firewall configuration as the root cause. After reconfiguring the firewall, all mail services have been successfully restored.

    Thank you for your patience and understanding during this time.

    Regards

    Network Platforms

  • Update
    Update
    Email delivery should now be functioning as expected. A temporary workaround has been applied to restore mail flow. Please note that the underlying issue has not yet been fully resolved. Our engineers are continuing to work on implementing a permanent solution. We will keep you updated on any further progress. Thank you for your continued patience.
  • Identified
    Identified

    Email delivery should now be functioning as expected. A temporary workaround has been applied to restore mail flow.

    Please note that the underlying issue has not yet been fully resolved. Our engineers are continuing to work on implementing a permanent solution.

    We will keep you updated on any further progress. Thank you for your continued patience.

  • Investigating
    Investigating

    We are aware of a mail delivery issue currently affecting our cPanel hosting platform. Our engineers are actively troubleshooting the problem and working to restore full service as quickly as possible.

    We will provide updates as soon as more information becomes available. We appreciate your patience and understanding.

VOIP - Upstream VOIP POILS/Trunks Authentication Problem.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Service is restored. Customers should be able to make and receive calls.

    We are awaiting an RFO from the upstream provider.

  • Investigating
    Investigating

    VoIP - services

    Please note, we are experiencing Authentication problems on the VoIP Service. Engineers are investigating the issue;.

    Service affected: Domestic Calls

Jun 2025

Monitoring Server down
  • Resolved
    Resolved

    Good day,


    Please note that our monitoring server infrastructure has been restored. The temporal outage did not affect any client services.


    You may have received notifications that can be ignored.


    If you are experiencing any issues, please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

  • Investigating
    Investigating

    Good day

    Please note that our monitoring infrastructure is currently down. Our engineers are currently investigating. This is not affecting any services.


    You may receive notifications when the infrastructure is getting restored, these can be ignored.


    If you are experiencing any issues, please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

JB1-DB1 Openserve East NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Openserve East NLD between JB1 and DB1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) on request if we have received one from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Openserve East NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Liquid Maintenance scheduled on the 22 June 2025
  • Completed
    June 22, 2025 at 4:00 PM
    Completed
    June 22, 2025 at 4:00 PM
    Maintenance has completed successfully
  • In progress
    June 22, 2025 at 5:00 AM
    In progress
    June 22, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    June 22, 2025 at 5:00 AM
    Planned
    June 22, 2025 at 5:00 AM

    Dear Customer,

     

    Please take note of a Liquid Emergency Change Scheduled ALONG ZUURFONTEIN  NEAR THE BRIDGE AT THE GARAGE on the 22nd June 2025 from 07:00 - 18:00. We need to remake the joint that is in a bad state, causing high losses along Zuurfontein.

     

    IMPACT: Services Highlighted in red will be down for a maximum duration of 10Hrs, other services will experience an intermittent 50ms switching hit.

     

     

    Affected Services:

    CT1 - JB1 - Liquid

     

     

    Reason For Change

     

    To remake the joint that is in a bad state, causing high losses along Zuurfontein.

     

     

    Implementation Plan

     

    1.            New cable already installed.

    2.            Cables will be prepared after into new fibre joints.

    3.            The newly installed cable will be tested for quality use.

    4.            Cut the old cable and prepare it into the new joint.

    5.            Splice the cable as per service priority.

    6.            Continuously confirming with both IP NOC for service restoration

    7.            Splice the rest of the fibres once all workers are through.

    8.            Final confirmation with both NOC on completion.

     

    Rollback Plan:

     

    System(s) will be cut on new cable as per priority and service affecting.

    OSP will continuously confirm during and after the cut over with both IP and SDH NOC.

    Should there be any system which is still down after the planned work execution, then it will be treated as fault.

    Fibre fault diagnose process will kick in to restore the affected services. End to end test will be done to check fibre conditions.

    The test will be performed between the applicable POP and the jointing site. OSP FST will ensure that all links are up before parting site.

Dual NLD path failures between Durban and Johannesburg
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Due to a dual fibre path failure between JB1 and DB1 Data Centres, customers will experience degraded performance on IP Transit and NLD.

    Traffic is currently being routed through a single path, which is currently saturated.

JB1-DB1 Openserve West NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Openserve West NLD between JB1 and DB1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) on request if we have received one from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Openserve West NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

May 2025

Fibreco Planned Maintenance Scheduled 31st May 2025
  • Completed
    May 31, 2025 at 4:00 PM
    Completed
    May 31, 2025 at 4:00 PM
    Maintenance has completed successfully
  • In progress
    May 31, 2025 at 6:00 AM
    In progress
    May 31, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    May 31, 2025 at 6:00 AM
    Planned
    May 31, 2025 at 6:00 AM

    Dear Customer,

    This serves to inform you that Fibreco has scheduled a service affecting planned activity. During the event mentioned, your services will be affected as follows:

    Main Activity Window:
    Start Date & Time: 08:00/31st May 2025
    End Date & Time: 18:00 /31st May 2025

    Backup Activity Window:
    Start Date & Time: 08:00 /01st June 2025
    End Date & Time: 18:00/01st June 2025
    Expected Downtime: 08 hours

    Services Affected:

    CT1 - JB1 - FibreCo

JB1-CT1 Fibreco NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Fibreco NLD between JB1 and CT1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) on request if we have received one from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Identified
    Identified

    Update: Break is between Parys and Kroonstad

    Seacom will have technicians at Parys in 30 minutes and Kroonstad in 60 minutes to start localising the issue.

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Fibreco NLD connection between JB1 and CT1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-CT1 Openserve NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Openserve NLD between JB1 and CT1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) on request if we have received one from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Openserve NLD connection between JB1 and CT1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Maintenance - 2025-05-28 - Firewall HA Set Troubleshooting
  • Completed
    May 29, 2025 at 3:00 AM
    Completed
    May 29, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    May 28, 2025 at 9:00 PM
    In progress
    May 28, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    May 28, 2025 at 9:00 PM
    Planned
    May 28, 2025 at 9:00 PM

    Overview : Engineers will be performing troubleshooting with Firewall vendor on the HA set of firewalls.

    Impact : All services traversing the firewalls will be affected.

    Maintenance Start : 28 May 2025 23:00

    Maintenance End : 29 May 2025 05:00


    Risk : High
    Expected Downtime : 2 - 5 minutes

    Services Affected : All Voice services


    Regards

    Network Platforms

Hosted VMs degraded Perfomance
  • Resolved
    Resolved

    Good day,

    The VM performance issue has now been resolved. Upon investigation, we identified that a system backup running on two of the nodes was the root cause. The backup process had inadvertently attempted to back up the Ceph environment, which led to performance degradation for the VMs hosted on those nodes.

    We have since canceled and removed the current system backup configuration. Moving forward, we will implement a file-level backup strategy to ensure that only the necessary configuration files are backed up, thereby preventing any impact on system performance.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day

    We are investigating a VM performance issue on our hosting environment.

    Updates to follow shortly.

    Regards

    Network Platforms

May 2025 to Jul 2025

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