Network Platforms - Notice history

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Notice history

Jun 2025

Maintenance - 2025-06-19 - Firewall HA Set Software Upgrade
Scheduled for June 19, 2025 at 9:00 PM – June 20, 2025 at 2:00 AM about 5 hours
  • Planned
    June 19, 2025 at 9:00 PM
    Planned
    June 19, 2025 at 9:00 PM

    Overview : Engineers will be performing software upgrades on the HA set of firewalls.

    Impact : All services traversing the firewalls will be affected.

    Maintenance Start : 2025-06-19 23:00:00

    Maintenance End : 2025-06-20 04:00:00

    Risk : High
    Expected Downtime : 5 - 10 minutes

    Services Affected : All Voice services


    Regards

    Network Platforms

Scheduled Maintenance Notification – JB1 Node Servers 15 June 2025
Scheduled for June 15, 2025 at 6:00 AM – 1:00 PM about 7 hours
  • Planned
    June 15, 2025 at 6:00 AM
    Planned
    June 15, 2025 at 6:00 AM

    Dear Customer,

    We would like to inform you of scheduled maintenance on our JB1 Node servers.

    Our engineering team will be performing a software update as part of our ongoing efforts to ensure optimal performance and reliability. Please note that no downtime is expected for client virtual servers during this maintenance window.


    Maintenance Schedule:
    Start: 08h00 – 15 June 2025
    End: 15h00 – 15 June 2025

    Should you have any concerns or require further information, please do not hesitate to contact our support team support@networkplatforms.co.za or call 0100071300.

    Thank you for your continued support.

    Kind regards,
    Network Platforms

Firewall Maintenance - 2025-06-14 - Shared Firewall HA Set Hardware Upgrade
Scheduled for June 14, 2025 at 8:00 PM – 11:00 PM about 3 hours
  • Planned
    June 14, 2025 at 8:00 PM
    Planned
    June 14, 2025 at 8:00 PM

    Schedule: 2025-06-14 22:00:00 - 2025-06-15 01:00:00 Overview: Engineers will be performing Hardware upgrades on the HA set of firewalls.

    Impact: Connectivity - Hosted Services clients and Shared Firewall Services


    Risk : High
    Expected Downtime : 3 hours

Major Electrical Maintenance at JB1 Tem1 Council Switch Room B LV Electrical Maintenance/Splitter Panel B
  • Completed
    June 11, 2025 at 2:00 PM
    Completed
    June 11, 2025 at 2:00 PM
    Maintenance has completed successfully
  • In progress
    June 11, 2025 at 6:00 AM
    In progress
    June 11, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    June 11, 2025 at 6:00 AM
    Planned
    June 11, 2025 at 6:00 AM

    Dear Valued Client,

    We would like to remind you that there will be scheduled Tem1 Council Switch Room B LV Electrical Maintenance/Splitter Panel B.

    The details are as follows:

     

    Description

    Tem1 Council Switch Room B LV Electrical Maintenance/Splitter Panel B

    • DC1

    • CH1

    • DC2

    Date

    11 June 2025

    Time

    08h00 to 16h00

     

    SERVICE IMPACT

    • Please note during this works on splitter panel B, TEM1 will have reduced redundancy, clients will still be dual fed and the generator backup will still be available.  There is no downtime expected on client’s equipment. 

     

    We apologize for any inconvenience this may cause and appreciate your understanding, if you have any questions or need further assistance, please feel free to contact our customer service support team.

JB1-DB1 Seacom NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Seacom NLD between JB1 and DB1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) on request if we have received one from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Seacom NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

May 2025

Fibreco Planned Maintenance Scheduled 31st May 2025
  • Completed
    May 31, 2025 at 4:00 PM
    Completed
    May 31, 2025 at 4:00 PM
    Maintenance has completed successfully
  • In progress
    May 31, 2025 at 6:00 AM
    In progress
    May 31, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    May 31, 2025 at 6:00 AM
    Planned
    May 31, 2025 at 6:00 AM

    Dear Customer,

    This serves to inform you that Fibreco has scheduled a service affecting planned activity. During the event mentioned, your services will be affected as follows:

    Main Activity Window:
    Start Date & Time: 08:00/31st May 2025
    End Date & Time: 18:00 /31st May 2025

    Backup Activity Window:
    Start Date & Time: 08:00 /01st June 2025
    End Date & Time: 18:00/01st June 2025
    Expected Downtime: 08 hours

    Services Affected:

    CT1 - JB1 - FibreCo

JB1-CT1 Fibreco NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Fibreco NLD between JB1 and CT1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) on request if we have received one from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Identified
    Identified

    Update: Break is between Parys and Kroonstad

    Seacom will have technicians at Parys in 30 minutes and Kroonstad in 60 minutes to start localising the issue.

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Fibreco NLD connection between JB1 and CT1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-CT1 Openserve NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Openserve NLD between JB1 and CT1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) on request if we have received one from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Openserve NLD connection between JB1 and CT1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Maintenance - 2025-05-28 - Firewall HA Set Troubleshooting
  • Completed
    May 29, 2025 at 3:00 AM
    Completed
    May 29, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    May 28, 2025 at 9:00 PM
    In progress
    May 28, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    May 28, 2025 at 9:00 PM
    Planned
    May 28, 2025 at 9:00 PM

    Overview : Engineers will be performing troubleshooting with Firewall vendor on the HA set of firewalls.

    Impact : All services traversing the firewalls will be affected.

    Maintenance Start : 28 May 2025 23:00

    Maintenance End : 29 May 2025 05:00


    Risk : High
    Expected Downtime : 2 - 5 minutes

    Services Affected : All Voice services


    Regards

    Network Platforms

Hosted VMs degraded Perfomance
  • Resolved
    Resolved

    Good day,

    The VM performance issue has now been resolved. Upon investigation, we identified that a system backup running on two of the nodes was the root cause. The backup process had inadvertently attempted to back up the Ceph environment, which led to performance degradation for the VMs hosted on those nodes.

    We have since canceled and removed the current system backup configuration. Moving forward, we will implement a file-level backup strategy to ensure that only the necessary configuration files are backed up, thereby preventing any impact on system performance.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day

    We are investigating a VM performance issue on our hosting environment.

    Updates to follow shortly.

    Regards

    Network Platforms

Apr 2025

Packet loss on international Long Distance 29 April 2025
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Good day,

    We're experiencing packet loss on international Long Distance

    This issue has been escalated to the cable provider for further investigation.

    They are currently investigating this incident.

    They are seeing congestion between London to Lisbon. This is due to multiple 3rd party circuit outage in the area. They are working with their 3rd party provider to restores the circuits in a timely manner. We do not have an ETR at this time

    Kind regards,

    Network Platforms.

Packet loss on international Long Distance
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Good day,

    We're experiencing packet loss on international Long Distance

    This issue has been escalated to the cable provider for further investigation.

    Kind regards,

    Network Platforms

JB1-CT1 Fibreco NLD
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    As per the latest update from Fibreco technician tested and found a fibre break at 13Km from Klip towards Parys.

    The technician is on the way to the fault location.


    ETA is 02hrs.


    More Updates to follow.

  • Identified
    Identified

    Dear Customer,

    Fibreco is experiencing a major outage between Klip <> Parys in the Fibreco network.

    This major issue is now assigned to a dedicated high-priority incident team to investigate. More updates to follow.

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Fibreco NLD connection between JB1 and CT1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.


    Kind regards,

    Network Platforms

Fibreco Planned Maintenance Scheduled - 20 April 2025
  • Completed
    April 20, 2025 at 2:00 PM
    Completed
    April 20, 2025 at 2:00 PM
    Maintenance has completed successfully
  • In progress
    April 20, 2025 at 4:00 AM
    In progress
    April 20, 2025 at 4:00 AM
    Maintenance is now in progress
  • Planned
    April 20, 2025 at 4:00 AM
    Planned
    April 20, 2025 at 4:00 AM

    Dear Customer,

    This is to inform you that Fibreco has scheduled Maintenance. During the event mentioned, the FiberCo Path between JB1-CT1 will be affected as follows:

    Activity Window:

    06:00 20th April 2025

    16:00 20th April 2025

    Expected Downtime: 8 hours

    Service(s) Affected: JB1-CT1 NLD , Fibreco path


    Please note that clients with a protected service should be unaffected by this maintenance.

    Kind regards,

    Network Platforms

Fibreco Planned Maintenance Scheduled - 16 April 2025
  • Completed
    April 17, 2025 at 2:00 AM
    Completed
    April 17, 2025 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    April 16, 2025 at 2:00 PM
    In progress
    April 16, 2025 at 2:00 PM
    Maintenance is now in progress
  • Planned
    April 16, 2025 at 2:00 PM
    Planned
    April 16, 2025 at 2:00 PM

    Dear Customer,

    This is to inform you that Fibreco has scheduled Maintenance. During the event mentioned, the FiberCo Path between JB1-CT1 will be affected as follows:

    Activity Window:

    16:00 16th April 2025

    04:00 17th April 2025

    Expected Downtime: 4 hours

    Service(s) Affected: JB1-CT1 NLD, Fibreco path


    Please note that clients with a protected service should be unaffected by this maintenance.

    Kind regards,

    Network Platforms

Apr 2025 to Jun 2025

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