Network Platforms - Notice history

All systems operational

Notice history

Sep 2024

JB1-CT1 Fibreco NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Fibreco NLD between JB1 and CT1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Fibreco NLD connection between JB1 and CT1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-CT1 Fibreco NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Fibreco NLD between JB1 and CT1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Fibreco NLD connection between JB1 and CT1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-DB1 Seacom NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Seacom NLD between JB1 and DB1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Seacom NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-DB1 Openserve East NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Openserve East NLD between JB1 and DB1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Openserve East NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-DB1 Openserve West NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Openserve West NLD between JB1 and DB1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Openserve West NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Aug 2024

JB1-DB1 Liquid NLD is down
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Liquid NLD between JB1 and DB1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Liquid NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Voice servers - Migration
  • Completed
    August 27, 2024 at 4:00 AM
    Completed
    August 27, 2024 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    August 26, 2024 at 8:00 PM
    In progress
    August 26, 2024 at 8:00 PM
    Maintenance is now in progress
  • Planned
    August 26, 2024 at 8:00 PM
    Planned
    August 26, 2024 at 8:00 PM

    Scheduled Date : 26th August 22H00

    Estimated Time : 8 Hours

    We will be migrating Voice servers to a new virtualization cluster. Estimated downtime per server is 90 minutes.

    Plan of Action:

    1. Shutdown VM on old cluster

    2. Replicate data to new cluster

    3. Power on VM on the new cluster / Fixing interfaces and grub bootloader

    4. Test

    Rollback plan:

    1. Power off VM on the new cluster

    2. Power on VM on the old cluster

Voice - Maintenance - 2024-08-26 - Core Backbone Switches - Software Upgrade
  • Completed
    August 26, 2024 at 4:30 AM
    Completed
    August 26, 2024 at 4:30 AM
    Maintenance has completed successfully
  • In progress
    August 26, 2024 at 12:00 AM
    In progress
    August 26, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    August 26, 2024 at 12:00 AM
    Planned
    August 26, 2024 at 12:00 AM

    Schedule: 2024-08-26 02:00:00 - 2024-08-26 06:30:00

    Overview : Engineers will be performing upgrades on the Core Backbone Switches within the Cape Town / Johannesburg Data Center(s).

    Impact : Intermittent connectivity drops can be expected during the reboot of the switches.
    Risk : High
    Expected Downtime : 15-30 minutes.

    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - Internal

    Voice - International

    Web Portals and APIs

Seacom NLD JB1-DB1 - 25th August
  • Completed
    August 25, 2024 at 4:00 PM
    Completed
    August 25, 2024 at 4:00 PM
    Maintenance has completed successfully
  • In progress
    August 25, 2024 at 6:00 AM
    In progress
    August 25, 2024 at 6:00 AM
    Maintenance is now in progress
  • Planned
    August 25, 2024 at 6:00 AM
    Planned
    August 25, 2024 at 6:00 AM

    Maintenance has been rescheduled from 25th August on the Seacom NLD path JB1-DB1.

    This serves to inform you that our service provider has scheduled a service affecting planned maintenance in their network.

    Activity window :

    Start Date & Time: 08H00 25th August 2024

    End Date & Time: 18H00 25th August 2024

    Expected Downtime: 10 Hours.

    Seacom have advised us of maintenance on this route on the 25th August 2024.

    Customers with protected services will be unaffected during this maintenance window.

    Kind regards,

    Network Platforms

cPanel servers - Migration
  • Completed
    August 25, 2024 at 4:00 AM
    Completed
    August 25, 2024 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    August 24, 2024 at 8:00 PM
    In progress
    August 24, 2024 at 8:00 PM
    Maintenance is now in progress
  • Planned
    August 24, 2024 at 8:00 PM
    Planned
    August 24, 2024 at 8:00 PM

    Scheduled Date : 24th August 22H00

    Estimated Time : 8 Hours

    We will be migrating cPanel servers to a new virtualization cluster. Estimated downtime per server is 90 minutes.

    Plan of Action:

    1. Shutdown VM on old cluster

    2. Replicate data to new cluster

    3. Power on VM on the new cluster / Fixing interfaces and grub bootloader

    4. Test

    Rollback plan:

    1. Power off VM on the new cluster

    2. Power on VM on the old cluster

Jul 2024

JB1-DB1 DFA NLD is down
  • Resolved
    Resolved

    This incident has been resolved.

    DFA confirmed they had a failure and had auto-rerouted the circuit via a congested route, causing packet loss.

    The circuit has been fixed, and we have put the path back into production use.

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the DFA NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Reboot scheduled of Cisco ASR CPT-EDGE-4 : 30 July 23H00
  • Completed
    July 30, 2024 at 10:00 PM
    Completed
    July 30, 2024 at 10:00 PM
    Maintenance has completed successfully
  • In progress
    July 30, 2024 at 9:00 PM
    In progress
    July 30, 2024 at 9:00 PM
    Maintenance is now in progress
  • Planned
    July 30, 2024 at 9:00 PM
    Planned
    July 30, 2024 at 9:00 PM

    Scheduled Date: 20 July 23H00

    Downtime: 15 minutes

    Cisco ASR1001-X CPT-EDGE-4 is showing alarms for high memory usage, we will reboot the edge router tonight at 23H00.

    Downtime for the reboot is expected to take 5 to 10 minutes. The downtime will only affect clients terminating on this router.

    Kind regards,

    Network Platforms

Out of Band Mangement network maintenance 30 July 01H00
  • Completed
    July 30, 2024 at 2:00 AM
    Completed
    July 30, 2024 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    July 29, 2024 at 11:00 PM
    In progress
    July 29, 2024 at 11:00 PM
    Maintenance is now in progress
  • Planned
    July 29, 2024 at 11:00 PM
    Planned
    July 29, 2024 at 11:00 PM

    Dear client,

    We would like to inform you of an upcoming maintenance event scheduled for Tuesday, 30 July 2024.

    Maintenance Details:

    OOBM Network Maintenance - OOBM Switch Hardware Upgrades

    • Date: Tuesday, 30 July 2024

    • Time: 01:00 to 04:00 AM

    Service Impact:

    Intermittent connectivity for 30-60 minutes during this time frame for some clients.

    Please note, that this will only affect monitoring during the maintenance period, all client services will be unaffected.

    Kind regards,

    Network Platforms

Network Platforms CloudPBX - Planned Maintenance Sunday 28 July 2024
  • Completed
    July 28, 2024 at 2:00 PM
    Completed
    July 28, 2024 at 2:00 PM
    Maintenance has completed successfully
  • In progress
    July 28, 2024 at 1:00 PM
    In progress
    July 28, 2024 at 1:00 PM
    Maintenance is now in progress
  • Planned
    July 28, 2024 at 1:00 PM
    Planned
    July 28, 2024 at 1:00 PM

    On Sunday 28 July 2024, we are planning maintenance on our Network Platforms CloudPBX JB1 Server. We will be updating the server to the latest updates.

    Time: 15h00 - 16H00

    Service affected:
    Network Platforms CloudPBX Tenants

JB1-DB1 DFA NLD increased latency and packet loss
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the DFA NLD between JB1 and DB1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    Incident Date : 27-07-2024

    Incident Time : 10:33


    Description :

    JB1-DB1 DFA CEP11-31-0002 NLD
    DFA NLD link between Johannesburg and Durban is experiencing increased latency and packet loss.


    This issue has been logged with the provider.


    Please note clients with protected services should be unaffected by this incident.


    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

Jul 2024 to Sep 2024

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