Network Platforms - Notice history

Good day,

We’re pleased to inform you that the Seacom NLD between JB1 and DB1 is now fully operational.

The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

Kind regards,

Network Platforms Team

Seacom is experiencing a major outage between Pietermaritzburg <> Estcourt in the service provider's network.

This major issue has been assigned to the incident team to investigate. Updates to follow.

International links returned to service at 07H24, and service has been stable on all paths since returning to service.

The upstream networks confirmed they saw the same incident as we did, but are investigating to find the root cause.

Please find attached the Reason for Outage (RFO) related to the incident that occurred on 20 February 2025.

We sincerely apologise for the delay in providing this report and appreciate your patience. We understand the importance of timely communication and regret any inconvenience this may have caused.

Please do not hesitate to reach out if you require any further information or clarification.

Thank you.

We are pleased to inform you that the affected services have been successfully restored.

We appreciate your patience during this time and want to assure you that our team worked diligently to resolve the issue.

A detailed Reason for Outage (RFO) report will be shared with you by the Close of business 21 Feb 2025

Thank you for your understanding.

We are aware of the current network outage caused by an issue with one of the Core Switches at Isando Data Centre

Start Time: 08h45

Affected Services are

- Virtual Environment

- bFTTB and FTTH connectivity.

- Collocation devices connected to the affected switch

Our engineers are diligently working to resolve the problem. While we do not have an estimated resolution time at this moment, please rest assured that the matter is being actively attended to. We anticipate a solution as soon as possible.

We appreciate your patience and understanding during this time.

Update

An Engineer is on route to the data centre to further investigate, ETA to DC is 20min.
We have identified that 1 of the Core switches is not reachable.

Updates to follow.

Good day,

We’re pleased to inform you that the Liquid NLD between JB1 and DB1 is now fully operational.

The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

Kind regards,

Network Platforms Team

Good day,

We’re pleased to inform you that the DFA NLD between JB1 and DB1 is now fully operational.

The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

Kind regards,

Network Platforms Team

Good day,

We’re pleased to inform you that the DFA NLD between JB1 and DB1 is now fully operational.

The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

Kind regards,

Network Platforms Team

Good day,

We’re pleased to inform you that the DFA NLD between JB1 and DB1 is now fully operational.

The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

Kind regards,

Network Platforms Team

Good day,

We’re pleased to inform you that the Fibreco NLD between JB1 and CT1 is now fully operational.

The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

Kind regards,

Network Platforms Team

Dear Customer,

As per latest update from the team, the civil team is on its way and ETA is 1 hour.

Sincerely apologize for the inconvenience.

Thank You.

Dear Customer,

As per latest update from the team, the team is still working on locating the fault.

Sincerely apologize for the inconvenience.

We will share next update shortly.

Thank You.

Dear Customer,

According to the latest update , the field team is facing challenges regarding the POF , as SANRAL and the local community at Klip are constructing informal/illegal settlements along the SEACOM route where the disconnect is located .
However, Seacom is discussing this matter internally , and further investigation is slowed down due to security reasons. Additionally, we are coordinating with the appropriate team.

Thank you

Dear Customer,

Thank you for your patience.

Please note that according to the latest update available from the field team, technicians are testing the link from the nearest manhole to get the exact location of the fault.

Please be assured we will keep you posted on the progress of this fault.

Thank you

Dear Customer,

Thank you for your patience.

We are in constant coordination with the Seacom technician field team , which is still searching for the exact point of failure .
Please be assured that we will keep you updated with the latest information regarding this outage.

Thank you .

Dear Customer,

As per the latest update from the Seacom technician, the localization of the exact point is still in progress.
We will share the next update shortly.

Dear Customer,

According to the latest update available, technician is localizing the point of failure. Bases on the nature of the fault field team will plan the restoration.
Please be assured that we will keep you posted with the latest progress on this outage on an hourly basis.

Thank you