Network Platforms - Notice history

All systems operational

Notice history

May 2025

JB1-CT1 Fibreco NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Fibreco NLD between JB1 and CT1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) on request if we have received one from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Identified
    Identified

    Update: Break is between Parys and Kroonstad

    Seacom will have technicians at Parys in 30 minutes and Kroonstad in 60 minutes to start localising the issue.

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Fibreco NLD connection between JB1 and CT1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

JB1-CT1 Openserve NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Openserve NLD between JB1 and CT1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) on request if we have received one from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Openserve NLD connection between JB1 and CT1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Maintenance - 2025-05-28 - Firewall HA Set Troubleshooting
  • Completed
    May 29, 2025 at 3:00 AM
    Completed
    May 29, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    May 28, 2025 at 9:00 PM
    In progress
    May 28, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    May 28, 2025 at 9:00 PM
    Planned
    May 28, 2025 at 9:00 PM

    Overview : Engineers will be performing troubleshooting with Firewall vendor on the HA set of firewalls.

    Impact : All services traversing the firewalls will be affected.

    Maintenance Start : 28 May 2025 23:00

    Maintenance End : 29 May 2025 05:00


    Risk : High
    Expected Downtime : 2 - 5 minutes

    Services Affected : All Voice services


    Regards

    Network Platforms

Hosted VMs degraded Perfomance
  • Resolved
    Resolved

    Good day,

    The VM performance issue has now been resolved. Upon investigation, we identified that a system backup running on two of the nodes was the root cause. The backup process had inadvertently attempted to back up the Ceph environment, which led to performance degradation for the VMs hosted on those nodes.

    We have since canceled and removed the current system backup configuration. Moving forward, we will implement a file-level backup strategy to ensure that only the necessary configuration files are backed up, thereby preventing any impact on system performance.

    Regards

    Network Platforms

  • Investigating
    Investigating

    Good day

    We are investigating a VM performance issue on our hosting environment.

    Updates to follow shortly.

    Regards

    Network Platforms

Monitoring Server - Emergency Reboot
  • Resolved
    Resolved

    This incident has been resolved, all monitoring systems healthy.

  • Identified
    Identified

    Updates were applied successfully and monitoring system has been stable since 08.45am

  • Investigating
    Investigating

    Date/Time : 27 May 2025 08H10

    Duration : 30 minutes

    We are rebooting the monitoring system due to emergency updates that need to be applied.

Apr 2025

Packet loss on international Long Distance 29 April 2025
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Good day,

    We're experiencing packet loss on international Long Distance

    This issue has been escalated to the cable provider for further investigation.

    They are currently investigating this incident.

    They are seeing congestion between London to Lisbon. This is due to multiple 3rd party circuit outage in the area. They are working with their 3rd party provider to restores the circuits in a timely manner. We do not have an ETR at this time

    Kind regards,

    Network Platforms.

Packet loss on international Long Distance
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Good day,

    We're experiencing packet loss on international Long Distance

    This issue has been escalated to the cable provider for further investigation.

    Kind regards,

    Network Platforms

JB1-CT1 Fibreco NLD
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    As per the latest update from Fibreco technician tested and found a fibre break at 13Km from Klip towards Parys.

    The technician is on the way to the fault location.


    ETA is 02hrs.


    More Updates to follow.

  • Identified
    Identified

    Dear Customer,

    Fibreco is experiencing a major outage between Klip <> Parys in the Fibreco network.

    This major issue is now assigned to a dedicated high-priority incident team to investigate. More updates to follow.

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Fibreco NLD connection between JB1 and CT1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.


    Kind regards,

    Network Platforms

Liquid Maintenance scheduled - 12 April 08H00
  • Completed
    April 12, 2025 at 1:00 PM
    Completed
    April 12, 2025 at 1:00 PM
    Maintenance has completed successfully
  • In progress
    April 12, 2025 at 6:00 AM
    In progress
    April 12, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    April 12, 2025 at 6:00 AM
    Planned
    April 12, 2025 at 6:00 AM

    Dear Customer,

    Please take note of a Liquid Planned Change scheduled between Potchefstroom-Klerksdorp (Foghville-N12) on the 12th April 2025 from 08:00 to 15:00 (GMT: +02:00). We need to remake the joint that is in a bad state at N12 Foghville Between Potchefstroom and Klerksdorp.


    IMPACT: Services will experience an intermittent 50ms switching hit.

     

    Affected Service(s):

     

    CT1 - JB1 - Liquid

     

    Reason for Change:

    We need to remake the joint that is in a bad state at N12 Foghville Between Potchefstroom and Klerksdorp.  


    Implementation Plan


    1.            Same cable will be used.

    2.            Cables will be prepared after into new fibre joints.

    3.            Same cable is already in use.

    4.            Cut the old cable and prepare it into the new joint.

    5.            Splice the cable as per service priority.

    6.            Continuously confirming with both IP and SDH NOC for service restoration.

    7.            Splice the rest of the fibres once all workers are through.

    8.            Final confirmation with both NOC on completion.

     

    Roll Back Plan

    • In the event services are affected, technicians on site will re-splice the fibre.

    • Confirm service restoration.

Major Electrical Maintenance at JB1 Isando Data Centre for DC6 TEM4 A and B Feed
  • Completed
    April 12, 2025 at 4:00 PM
    Completed
    April 12, 2025 at 4:00 PM
    Maintenance has completed successfully
  • In progress
    April 12, 2025 at 6:00 AM
    In progress
    April 12, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    April 12, 2025 at 6:00 AM
    Planned
    April 12, 2025 at 6:00 AM

    MAINTENANCE NOTIFICATION: Major Electrical Maintenance at JB1 Isando Data Centre for TEM4 A and B Feed

    Dear Client

    Teraco have scheduled a Planned Major Electrical Maintenance at the JB1 Isando Data Centre, the details are as follows:

     

    Description

    JB1 TEM4 A and B Feed Electrical Infrastructure Maintenance

    DC6 and Carrier Hotel 4


    Date

    12 April 2025, 08:00 to 18:00

     

    SERVICE IMPACT

    • No planned power interruptions to any dual corded devices with STS's installed upstream from the PDPs.

    • No planned power interruptions to single corded devices with STS's installed upstream from the PDPs. (We however still recommend that Clients install ATS’s for single corded devices) 

    • STS's are installed upstream from the PDP’s but only one power source will be active at a time.

    • Only one feed will be worked on at a time ensuring N resilience at all times.

    • No client installations to be undertaken during this period.

    • Maintenance roll back plan in place to mitigate any unplanned or unforeseen circumstances.

Mar 2025

JB1-DB1 Openserve East NLD
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the Openserve East NLD between JB1 and DB1 is now fully operational.

    The fault has been resolved by the provider. We will provide a Root Cause Analysis (RFO) if we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the Openserve East NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Voice - Maintenance - 2025-03-18 - General server maintenance - Scheduled
  • Completed
    March 19, 2025 at 2:00 AM
    Completed
    March 19, 2025 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    March 18, 2025 at 8:00 PM
    In progress
    March 18, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    March 18, 2025 at 8:00 PM
    Planned
    March 18, 2025 at 8:00 PM

    Schedule: 2025-03-18 22:00:00 - 2025-03-19 04:00:00

    Overview : Engineers engineers will be performing general maintenance on server(s).

    Impact : Some services will be unavailable for short moments of time during the maintenance window
    Risk : Low
    Expected Downtime : 5-10 minutes for some services

    Services Affected:

    Voice - MTN

    Voice - Switch Telecom

    Voice - Telkom

    Voice - Telkom Mobile

    Voice - Vodacom

    Voice Services

    Voice - Dedicated Cloud PBX Services

    Voice - Internal

    Voice - International

    Web Portals and APIs

Emergency Maintenance - JB1 Virtual Environment
  • Completed
    March 18, 2025 at 3:00 AM
    Completed
    March 18, 2025 at 3:00 AM
    Maintenance has completed successfully
  • Update
    March 17, 2025 at 10:50 PM
    In progress
    March 17, 2025 at 10:50 PM

    Good day

    Please note that the JB1 Virtual Environment maintenance has been extended up to 5am SAST.

    There is no downtime to client Virtual Machines expected.

    Regards

    Network Platforms

  • In progress
    March 17, 2025 at 8:00 PM
    In progress
    March 17, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    March 17, 2025 at 8:00 PM
    Planned
    March 17, 2025 at 8:00 PM

    Good Evening

    We have scheduled an emergency maintenance to our JB1 Virtual servers this evening. Our engineers will be installing NVMe disk storage to the cluster. No downtime is expected to client Virtual Servers.

    Start Time 22H00 17 March 2025

    End Time 02H00 18 March 2025

    Regards

    Network Platforms

Storage perfomance Issue
  • Resolved
    Resolved

    Good day,

    Our Ceph storage has now stabilized. Early this morning, we added NVMe disks to the cluster, which unfortunately triggered a resynchronization of the Placement Groups (PGs) in our current Ceph cluster.

    As part of our migration roadmap, we are now at the stage where we need to integrate the new hardware—previously used for the VMware environment—into the new Proxmox cluster. This requires building a new storage pool in the Proxmox cluster using NVMe disks and subsequently migrating VMs from the current SSD pool to the new NVMe pool.

    We are currently consulting with Proxmox to explore ways to minimize the impact on client VMs running on Ceph during this transition. Our goal is to move the VMs to faster storage as soon as possible. However, if we determine that this process cannot be completed with minimal to no disruption, we will reschedule the migration for the upcoming long weekend.

    We will provide further communication once the change schedule has been confirmed.

    Regards,
    Network Platforms

  • Investigating
    Investigating

    Good day

    We are investigating a Performance issue on our Ceph storage affecting all VMs on this Storage.

    Our Engineers are migrating affected VMs of the storage in the meantime.

    Regards

    Network Platforms

Monitoring Issues - 17 Mar 2025
  • Resolved
    Resolved

    Good day,


    Please note that our monitoring infrastructure is up and running as expected. We can confirm this did not affect any services.


    You may have received notifications that can be ignored.


    If you are experiencing any issues, please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

  • Investigating
    Investigating

    Good day,

    Please note that our Monitoring infrastructure is experiencing some issues. We can confirm this did not affect any services.


    You may have received notifications which can be ignored.


    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

Mar 2025 to May 2025

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