Network Platforms - Notice history

All systems operational

Notice history

Jul 2024

JB1-DB1 DFA NLD is down
  • Resolved
    Resolved

    This incident has been resolved.

    DFA confirmed they had a failure and had auto-rerouted the circuit via a congested route, causing packet loss.

    The circuit has been fixed, and we have put the path back into production use.

  • Investigating
    Investigating

    Good day,

    We're currently experiencing an outage on the DFA NLD connection between JB1 and DB1.

    This issue has been escalated to the provider for further investigation.

    Please note, clients with a protected service should be unaffected by this incident.

    If you're on a protected service and still encountering issues, please log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms

Reboot scheduled of Cisco ASR CPT-EDGE-4 : 30 July 23H00
  • Completed
    July 30, 2024 at 10:00 PM
    Completed
    July 30, 2024 at 10:00 PM
    Maintenance has completed successfully
  • In progress
    July 30, 2024 at 9:00 PM
    In progress
    July 30, 2024 at 9:00 PM
    Maintenance is now in progress
  • Planned
    July 30, 2024 at 9:00 PM
    Planned
    July 30, 2024 at 9:00 PM

    Scheduled Date: 20 July 23H00

    Downtime: 15 minutes

    Cisco ASR1001-X CPT-EDGE-4 is showing alarms for high memory usage, we will reboot the edge router tonight at 23H00.

    Downtime for the reboot is expected to take 5 to 10 minutes. The downtime will only affect clients terminating on this router.

    Kind regards,

    Network Platforms

Out of Band Mangement network maintenance 30 July 01H00
  • Completed
    July 30, 2024 at 2:00 AM
    Completed
    July 30, 2024 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    July 29, 2024 at 11:00 PM
    In progress
    July 29, 2024 at 11:00 PM
    Maintenance is now in progress
  • Planned
    July 29, 2024 at 11:00 PM
    Planned
    July 29, 2024 at 11:00 PM

    Dear client,

    We would like to inform you of an upcoming maintenance event scheduled for Tuesday, 30 July 2024.

    Maintenance Details:

    OOBM Network Maintenance - OOBM Switch Hardware Upgrades

    • Date: Tuesday, 30 July 2024

    • Time: 01:00 to 04:00 AM

    Service Impact:

    Intermittent connectivity for 30-60 minutes during this time frame for some clients.

    Please note, that this will only affect monitoring during the maintenance period, all client services will be unaffected.

    Kind regards,

    Network Platforms

Network Platforms CloudPBX - Planned Maintenance Sunday 28 July 2024
  • Completed
    July 28, 2024 at 2:00 PM
    Completed
    July 28, 2024 at 2:00 PM
    Maintenance has completed successfully
  • In progress
    July 28, 2024 at 1:00 PM
    In progress
    July 28, 2024 at 1:00 PM
    Maintenance is now in progress
  • Planned
    July 28, 2024 at 1:00 PM
    Planned
    July 28, 2024 at 1:00 PM

    On Sunday 28 July 2024, we are planning maintenance on our Network Platforms CloudPBX JB1 Server. We will be updating the server to the latest updates.

    Time: 15h00 - 16H00

    Service affected:
    Network Platforms CloudPBX Tenants

JB1-DB1 DFA NLD increased latency and packet loss
  • Resolved
    Resolved

    Good day,

    We’re pleased to inform you that the DFA NLD between JB1 and DB1 is now fully operational.

    We will provide a Root Cause Analysis (RFO) as soon as we receive it from the provider.

    If you're still encountering problems, please don't hesitate to log a ticket at support@networkplatforms.co.za.

    Kind regards,

    Network Platforms Team

  • Investigating
    Investigating

    Good day,

    Incident Date : 27-07-2024

    Incident Time : 10:33


    Description :

    JB1-DB1 DFA CEP11-31-0002 NLD
    DFA NLD link between Johannesburg and Durban is experiencing increased latency and packet loss.


    This issue has been logged with the provider.


    Please note clients with protected services should be unaffected by this incident.


    If you are experiencing any issues please log a ticket via support@networkplatforms.co.za


    Kind regards,

    Network Platforms

Jun 2024

No notices reported this month

May 2024

No notices reported this month

May 2024 to Jul 2024

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